Refund policy

Last updated: July 23, 2025

At Cerfoma Ltd, we want you to be satisfied with your purchase. Please read our return policy carefully to understand your rights and responsibilities when requesting a return or refund.

1. Return Window

We offer a 7-day return policy for customers outside the UK and EU, which means you have 7 calendar days from the date of delivery to request a return.

If you are a UK or EU customer, you are legally entitled to a 14-day cooling-off period, during which you may cancel or return your order for any reason. (See Section 5 for details.)

To be eligible for any return, your item must be:

  • In the same condition that you received it
  • Unworn or unused, with tags
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

To start a return, email us at info@cerfoma.com. We will confirm whether your return is eligible and, if accepted, provide:

  • A return shipping label
  • Instructions for sending the item back

Returns sent without prior approval may not be accepted and may be returned to you at your own cost.


2. Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, notify us immediately at info@cerfoma.com, and we will arrange a replacement or refund.


3. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalised items
  • Fragrance products where the seal has been broken after delivery cannot be returned for hygiene and safety reasons.
  • Hazardous materials or flammable liquids/gases
  • Sale items or gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.


4. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item (if eligible), and place a separate order for the new product once your return is accepted.


5. UK & EU – 14-Day Cooling-Off Period

If your order is being shipped to the UK or European Union, you have the right to cancel your order within 14 days of receiving your item, for any reason.

To qualify for a return under this rule:

  • The item must be unused, in its original condition and packaging
  • You must contact us within 14 days of delivery
  • You must provide a receipt or proof of purchase

We will issue your refund once we receive and inspect the returned item.

You will be responsible for the direct cost of returning the goods, unless the item is faulty, damaged, or incorrect.


6. Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved:

  • You’ll be refunded to your original payment method
  • Please allow up to 10 business days for your bank or card issuer to process the refund

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at info@cerfoma.com.


7. Contact Us

For any questions or return-related support, contact:

Cerfoma Ltd
Company number: 16124866
Registered address: 15 Bayonne Silver Cross Way, Guiseley, Leeds, LS20 8FJ, United Kingdom
Email: info@cerfoma.com